Terms & Conditions
1. Eligibility
You must be legally capable of entering into binding contracts.
You must provide accurate and verifiable business or personal details when registering.
You must comply with all local laws, including business licensing, product safety, consumer protection, tax obligations, and delivery regulations.
2. Seller Account
You are responsible for maintaining confidentiality of your login credentials.
You agree not to impersonate another person or misrepresent your identity.
Fennec reserves the right to suspend or terminate accounts that violate these Terms.
3. Product Listings
You must provide accurate, clear, and complete descriptions, pricing, and images of products.
You must not list prohibited, illegal, counterfeit, dangerous, or restricted items (see Prohibited Products Policy).
Prices must be inclusive of all applicable taxes unless stated otherwise.
4. Orders and Delivery
Sellers are solely responsible for fulfillment and delivery of all orders.
You must ensure timely, safe, and reliable delivery using methods compliant with local regulations.
Any failure in delivery, delays, or damages are your responsibility.
You must maintain proof of delivery (e.g., signed confirmation, digital proof).
5. Payments & Fees
Payments from customers will be processed via Fennec’s payment system (e.g., HyperPay/Stripe).
Fennec deducts its commission and applicable fees before remitting payouts to you.
You are responsible for ensuring your bank details are accurate.
Chargebacks, disputes, or refunds due to your failure (delivery issues, defective products, misrepresentation) will be deducted from your payouts.
6. Refunds, Returns, and Disputes
You must clearly state your return/refund policy on your store page.
If no policy is provided, Fennec reserves the right to enforce a default 14-day return policy in line with consumer protection standards.
You are responsible for handling customer complaints and disputes.
Fennec may intervene in disputes if necessary, and its decision will be binding.
7. Compliance & Legal Obligations
Sellers must comply with:
Consumer protection laws (fair refunds, accurate product descriptions).
Tax regulations (sales tax, VAT, or any government-imposed obligations).
Product safety regulations relevant to their goods.
Sellers indemnify Fennec against any claims, fines, or damages arising from their failure to comply with law.
8. Intellectual Property
You must only sell products you own, are authorized to sell, or which do not infringe on third-party intellectual property rights.
Counterfeit or pirated goods are strictly prohibited.
9. Prohibited Activities
Sellers must not:
Engage in fraud, scams, or misrepresentation.
Manipulate reviews or ratings.
Circumvent Fennec’s systems by directing customers outside the platform.
Sell prohibited, illegal, or unsafe items.
10. Limitation of Liability
Fennec provides a platform to connect sellers and buyers.
Fennec is not responsible for delivery, product quality, or compliance with law — that responsibility lies with the seller.
To the maximum extent permitted by law, Fennec is not liable for lost profits, damages, or disputes arising from your use of the platform.
11. Termination
Fennec reserves the right to suspend or terminate seller accounts for:
Breach of these Terms.
Illegal activity or complaints from customers.
Failure to deliver products reliably.
Sellers may close their account by written notice, provided outstanding orders and disputes are resolved.
12. Governing Law & Jurisdiction
These Terms are governed by the laws of [Insert Country].
Any disputes shall be resolved in the courts of [Insert City/Country].
13. Changes to Terms
Fennec may update these Terms at any time. Sellers will be notified, and continued use of the platform constitutes acceptance of the new Terms.
By registering as a seller on Fennec, you confirm that you have read, understood, and agree to these Terms & Conditions.